Privacy Policy

This Privacy Policy describes how TendersLab ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website at tenderslab.tech (the "Website"), contact us, or engage with our services.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide to Us

• Contact Information: When you contact us, schedule a consultation, or sign up for our newsletter, we may collect your name, email address, phone number, company name, and job title.
• Communication Information: When you communicate with us, we collect information about your communication and any information you choose to provide.
• Meeting and Event Information: If you schedule a meeting or attend an event, we may collect information related to the meeting, including date, time, and any notes or materials shared.

1.2 Information Collected Automatically

• Usage Information: We collect information about how you use our Website, including pages visited, time spent on pages, links clicked, and other actions taken.
• Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Website. See our Cookie Policy section below for more information.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our Website and services
• To communicate with you about our services, events, and thought leadership content
• To respond to your inquiries and fulfill your requests
• To personalize your experience on our Website
• To improve our Website, services, and business operations
• To analyze how our Website is used and to conduct research and analysis
• To protect the security and integrity of our Website and business
• To comply with legal obligations and enforce our policies

3. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, our legal basis for collecting and using your personal information depends on the specific information and the context in which we collect it:

• Contractual Necessity: We process your information to perform our contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: We process your information for our legitimate interests, such as to improve our services, communicate with you, or for marketing purposes, provided these interests are not overridden by your rights and freedoms.
• Consent: We process your information based on your consent, which you can withdraw at any time.
• Legal Obligation: We may process your information to comply with applicable legal obligations.

4. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer service.
• Business Partners: We may share information with our business partners when necessary to provide our services or for joint marketing efforts.
• Legal and Regulatory Authorities: We may disclose information as required by law, regulation, or legal process, or to protect our rights, property, or safety or those of others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. International Transfers

We may transfer your personal information to countries other than the country in which you reside. When we transfer personal information outside of the EU/EEA, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, such as standard contractual clauses approved by the European Commission.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Cookie Policy

Our Website uses cookies and similar tracking technologies to collect information about your interactions with our Website. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular and see how visitors move around the Website.

You can manage your cookie preferences through our Cookie Consent Banner or by adjusting your browser settings to refuse cookies. However, if you disable certain cookies, some parts of our Website may not function properly.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing your request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us, and we will take steps to delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website and updating the "Effective Date" below. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

If you are located in the European Union and have concerns about our processing of your personal information that we are unable to resolve, you have the right to lodge a complaint with the data protection authority in your member state.

Effective Date: May 24, 2025